Please check that the product you want is correct before ordering. If you need to talk to us before purchasing, we would much rather that, than for you to purchase something that you do not want in the future. We try to show photos that are a true representation of what the product is. All dimension, weight, material etc are given.
All of these products are handmade, some are glass products and if they drop, they can break. We will not be liable for any accidental breakage of products. As mentioned, these are one off pieces and won't be able to be replaced. We will also package the product well so that it arrives to your doorstep, just as it left ours.
In the unlikely event that the product did not arrive to you as intended, please let us know within 7 days of receiving it. If it was broken on arrival please photograph in the original packaging. Send us a message via the contact form and we will deal with these on a case by case basis.
If you have any specific questions about your product, please message us via the contact form.
All shipping rates are added at checkout. We ship within Aotearoa, and to the rest of the world. Please check with us if you are not sure about shipping to your country.
Your product will be shipped from Gisborne, NZ 4010. For shipping within Aotearoa, we use an overnight courier but please allow up to one week for your parcel to be packaged and sent. Longer during busy holiday periods.
For international shipping we ship air and this could take 2 - 3 weeks depending on where you are in the world.
We accept all major credit cards and payment through Paypal and Shopify Payments. Buyers in NZ / Australia with NZ bank accounts can pay by bank deposit and product will be sent once funds have cleared.